Write to us —
a person will reply.
The founding team reads every message that comes in. We aim to respond within 24 hours for general enquiries — faster for safeguarding or counsellor support. There is no support ticket queue.
How can we help?
Pick the topic that fits closest — it routes your message to the right person. We don't use auto-responders.
01 · Topic
General enquiry
Couples support
Counsellor support
Data & NDPA
Safeguarding
Payments / refunds
Press
Partnerships
02 · Your details
By sending, you agree to our handling of your message under the JBYSY privacy policy.
Direct channels
Reach the right desk.
Generalsupport@jbysy.com
Privacy / DPOprivacy@jbysy.com
Counsellorscounsellors@jbysy.com
Legallegal@jbysy.com
Billingbilling@jbysy.com
Securitysecurity@jbysy.com
Registered office
Mind+ Facilitation Co. Nig. Ltd.
RC number1029540
Address24 Biaduo Street
off Keffi Street, off Awolowo Road
Ikoyi, Lagos, Nigeria
off Keffi Street, off Awolowo Road
Ikoyi, Lagos, Nigeria
HoursMon–Fri · 9:00 – 18:00 WAT
VisitsBy appointment only
Data & NDPA
Data Protection Officer.
For NDPA requests — access, correction, deletion, or complaints — write directly to the DPO. We respond within the statutory 30-day window.
DPO emailprivacy@jbysy.com
StatusNDPA-registered controller
Policyprivacy/
For verified counsellors
Need help in a session?
Counsellors with verified accounts have a dedicated support line and a direct line to our safeguarding lead — same day, business hours.
Counsellor support
counsellors@jbysy.com
counsellors@jbysy.com
Safeguarding lead
safeguarding@jbysy.com
safeguarding@jbysy.com